Your privacy is our priority. Find out exactly how 9 Kiss collects, uses, and protects your personal data in accordance with Malaysia's Personal Data Protection Act 2010 (PDPA).
Six core principles that guide how 9 Kiss manages and protects the personal data of every member.
Quick Summary: 9 Kiss respects your privacy. We only collect data that is strictly necessary to operate our services, we do not sell your data to anyone, and you have the right to control your personal information at any time. This Policy explains everything in detail.
This Privacy Policy ("Policy") is published by 9 Kiss ("we", "Platform") and describes how we collect, use, disclose, store, and protect your personal information when you use our online entertainment platform at 9kiss.biz.
This Policy is drawn up in accordance with Malaysia's Personal Data Protection Act 2010 (PDPA) and applies to all users of the 9 Kiss platform, including visitors, registered members, and former members. By registering for or using 9 Kiss services, you consent to us processing your personal data in accordance with this Policy.
If you disagree with any part of this Policy, please stop using our platform. You have the right to withdraw your consent at any time, though doing so may affect our ability to provide you with the full range of services.
9 Kiss only collects data that is necessary for legitimate purposes in operating the platform and delivering the best possible service to our members. The following are the categories of data we collect:
| Data Category | Sample Information | Requirement |
|---|---|---|
| Identity Data | Full name, date of birth, MyKad/passport number | Mandatory |
| Contact Data | Email address, phone number, residential address | Mandatory |
| Account Data | Username, password (encrypted), login history | Mandatory |
| Financial Data | EWallet/bank account name, deposit and withdrawal history | Mandatory |
| Gaming Data | Betting history, winnings, and games accessed | Mandatory |
| Technical Data | IP address, device type, web browser, operating system | Automatic |
| Cookie Data | Session cookies, preference cookies, analytics cookies | Automatic |
We do not collect sensitive data such as health information, religious beliefs, political views, or biometric data unless explicitly stated and you have provided separate consent.
Your personal data is collected in the following ways when you interact with the 9 Kiss platform:
We do not purchase or obtain your data from data brokers, social media platforms, or any third-party sources unrelated to your use of the 9 Kiss platform.
9 Kiss uses your personal data only for legitimate and specific purposes. We will not process your data for any other purpose without notifying you in advance. Key purposes include:
You may opt out of marketing communications at any time by clicking the "Unsubscribe" link in our emails or by contacting the 9 Kiss support team. This choice does not affect important communications relating to your account.
9 Kiss does not sell, rent, or trade your personal data to any party for third-party marketing purposes. However, in certain limited circumstances, we may share your data with the following parties:
| Recipient Parties | Purpose of Sharing | Legal Basis |
|---|---|---|
| Payment Gateways (Touch 'n Go, DuitNow, GrabPay, FPX) | Processing deposit and withdrawal transactions | Contract performance |
| Identity Verification Provider | KYC verification and fraud prevention | Legal compliance |
| Technology Service Providers | Server hosting, analytics, technical support | Legitimate interests |
| Malaysian Authorities | Complying with court orders or lawful investigation requests | Legal compliance |
| Game Provider | Technical verification of disputed game outcomes | Legitimate interests |
All third parties we work with are bound by strict confidentiality agreements and are only permitted to process your data in accordance with 9 Kiss's instructions and solely for the stated purposes. We do not allow third parties to use your data for their own purposes.
9 Kiss takes our responsibility to protect your personal data seriously. The following are the technical and organisational security measures we have in place:
Data Retention Period: We retain your personal data for as long as your account remains active or as long as necessary to provide our services. Following account closure, certain data may be retained for periods prescribed under Malaysian law:
While we take all reasonable steps to protect your data, no security system is 100% impenetrable. We encourage you to take your own precautions as well, such as using a strong, unique password and enabling two-factor authentication (2FA) on your 9 Kiss account.
The 9 Kiss platform uses cookies and similar tracking technologies to enhance your experience, analyse traffic, and maintain platform security. Cookies are small text files stored on your device when you visit our website.
| Cookie Type | Purpose | Duration |
|---|---|---|
| Login session verification, account security, core platform functionality | Session / 24 hours | |
| Remembering your language settings, theme, and display preferences | 30 days | |
| Understanding how users interact with the platform to drive improvements | 90 days | |
| Detecting suspicious login attempts and protecting your account | 7 days |
You can manage and delete cookies through your web browser settings. However, disabling essential cookies may cause certain features on the 9 Kiss platform to malfunction, including the ability to log in to your account.
Under Malaysia's Personal Data Protection Act 2010 (PDPA), you have the following rights regarding your personal data held by 9 Kiss:
You have the right to request a copy of the personal data we hold about you. We will provide this information within 21 working days of receiving your written request.
If any personal data we hold about you is inaccurate or outdated, you have the right to request a correction. Log in to your account or contact our support team to update your profile information.
You may request the deletion of your personal data under certain circumstances. Please note that some data may need to be retained to fulfil legal obligations, even after a deletion request has been made.
You have the right to object to the processing of your data for direct marketing purposes at any time. Contact us and we will immediately cease using your data for that purpose.
Under certain circumstances, you have the right to receive your personal data in a machine-readable format for transfer to another service provider of your choosing.
To exercise any of the rights above, please contact us by email at support@9kiss.biz with the subject line "Personal Data Rights Request". We may require identity verification before processing your request to safeguard your account.
The 9 Kiss platform is strictly for individuals aged 18 and above. We do not knowingly collect or process personal data from children or anyone under the age of 18.
If we discover that we have collected data from a minor without proper age verification, we will take immediate action to delete that data and close the account in question. Parents or guardians who find that their child has registered on the 9 Kiss platform should contact us immediately at support@9kiss.biz.
The 9 Kiss platform may contain links to third-party websites or services, such as game providers or payment gateways. This Privacy Policy applies solely to the 9 Kiss platform and does not cover the privacy practices of any third-party websites.
We are not responsible for the privacy practices or content of third-party websites. We encourage you to read the Privacy Policy of every website you visit. The presence of a link to a third-party site does not mean 9 Kiss endorses or is responsible for that site.
9 Kiss reserves the right to update this Privacy Policy from time to time to reflect changes in our data practices, legal requirements, or the services we offer. Any significant amendments will be communicated to you via:
The "Updated" date at the top of this page indicates when this Policy takes effect. Your continued use of the 9 Kiss platform after any amendments come into effect will be considered your acceptance of the revised policy.
We recommend reviewing this Privacy Policy page periodically to stay up to date on how 9 Kiss protects your personal data.
If you have any questions, concerns, or complaints regarding this Privacy Policy or how 9 Kiss handles your personal data, please contact our Data Protection Officer through the following channels:
We aim to respond to all privacy-related enquiries within 3 working days and to fulfil data rights requests within 21 working days. If you are not satisfied with our response, you have the right to lodge a complaint with the Department of Personal Data Protection Malaysia.
Thank you for trusting 9 Kiss with your personal data. We are committed to honouring that trust by safeguarding your privacy to the highest standard at all times.
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